Frequently Asked Questions

CAN I STILL PURCHASE A NEW ABARTH?

Yes, despite showrooms being closed under the current covid-19 restrictions, the majority of our retailers remain open and are offering virtual demos as well as click & collect and home deliveries. Please contact your retailer to discuss options or call us on 01753 202 273.

CAN I STILL BOOK A TEST DRIVE?

The health and safety of our customers and employees are, of course, our top priority – this means that we’re following the government’s advice on social distancing and not booking any test drives currently. You may, however, be able to organise a video call or future appointment with your nearest open retailer. If you’d like to do so, please call us on 01753 202 273 or click here.

CAN I GET MY CAR DELIVERED TO MY HOME?

The majority of our retailers are currently offering car delivery as an option. Please contact your retailer to discuss options or call us on 01753 202 273.


CAN I CLICK & COLLECT MY CAR?

The majority of our retailers are offering a click & collect service. Please contact your retailer to discuss options or call us on 01753 202 273.


SHOULD I EXPECT A DELAY IN GETTING MY CAR?

In some instances, there may be a delay in getting your car to you, and we sincerely apologise for any inconvenience caused. Your retailer will be in touch with updates.

CAN I TAKE MY CAR IN FOR A SERVICE?

Yes, all our Retailers servicing departments remain open and will continue to operate as normal within the social distancing guidelines, offering servicing, MOT and repairs.

WILL I LOSE MY WARRANTY IF I DON’T SERVICE MY CAR ON TIME?

Please use the Abarth online booking facility to make your booking for a future time that’s more suitable. If this isn’t possible, please get in touch with our Customer Services Centre on 00800 2227 8400 and register your concern. They will be happy to help, and a case number will be provided which can be referred to once the workshop reopens, by which time you can take your vehicle to them to have the service carried out. You should ensure that you have your car serviced as soon as it is possible once this crisis has passed or as soon as it is safe and appropriate to do so.

I HAVE AN ISSUE WITH MY VEHICLE AND MY WARRANTY IS ABOUT TO EXPIRE. WHAT SHOULD I DO?

Please contact your local retailer, who should be able to help. If the retailer is closed then please use the Abarth online booking facility to make your booking for a future time that’s more suitable. If this is not possible, please contact our Customer Services Centre on 00800 2227 8400 and register your concern with them.

I HAVE A MOPAR MVP SERVICE PLAN AND THE SERVICE IS DUE ON MY CAR. WHAT SHOULD DO?

Again we would suggest that you contact your local retailer, who should be able to help. If the retailer is closed then please use the Abarth online booking facility to make your booking for a future time that’s more suitable. If this is not possible, please contact our Customer Services Centre on 00800 2227 8400 and register your concern with them.
 

MY CAR IS AT A RETAILER WHICH IS NOW CLOSED. CAN I TAKE IT BACK?

Please contact Abarth Customer Service on 00800 2227 8400. They will be able to assist you further.

MY CAR IS ON FINANCE, WHAT HAPPENS IF I LOSE MY INCOME?

 We understand that for many of you, this may be a difficult time financially. Rest assured that if your income has been affected by the disruption from coronavirus we have a number of options to help you out, including payment deferrals. If you need support at this time, please contact:

- For FCA Automotive Services customers: service-centre@fcagroup.com

- For Leasys customers: please call our Collections Team on 03445 614 611 followed by option 1 /option 1 or email collections@fcagroup.com

WHAT ARE MY FINAL PAYMENT OPTIONS ON PCP?

Keep the vehicle

If you wish to keep the vehicle you can simply make the final payment. Just e-mail service-centre@fcagroup.com and we will let you know the ways to pay.

Refinance the final payment

Frequently Asked Questions

ARE ALL RETAILERS CLOSED?

Whilst all showrooms are currently closed inline with Government regulations, our retailers are still open offering Click & Collect and Home Delivery services. Please check with your local retailer for more information on available services.

CAN I STILL BOOK A TEST DRIVE?

The health and safety of our customers and employees are, of course, our top priority – this means that we’re following the government’s advice on social distancing and not booking any test drives currently. You may, however, be able to organise a video call or future appointment with your nearest open retailer. If you’d like to do so, please call us on 01753-202-273 or click here.

CAN I GET MY CAR DELIVERED TO MY HOME?

Car delivery is an option for selected retailers only. Please contact your retailer to discuss options or call us on 01753 202 273.

SHOULD I EXPECT A DELAY IN GETTING MY CAR?

In some instances, there may be a delay in getting your car to you, and we sincerely apologise for any inconvenience caused. Your retailer will be in touch with updates.

CAN I TAKE MY CAR IN FOR A SERVICE?

Yes, all our Retailers servicing departments remain open and will continue to operate as normal within the social distancing guidelines, offering servicing, MOT and repairs.

WILL I LOSE MY WARRANTY IF I DON’T SERVICE MY CAR ON TIME?

Please use the Abarth online booking facility to make your booking for a future time that’s more suitable. If this isn’t possible, please get in touch with our Customer Services Centre on 00800 2227 8400 and register your concern. They will be happy to help, and a case number will be provided which can be referred to once the workshop reopens, by which time you can take your vehicle to them to have the service carried out. You should ensure that you have your car serviced as soon as it is possible once this crisis has passed or as soon as it is safe and appropriate to do so.

I HAVE AN ISSUE WITH MY VEHICLE AND MY WARRANTY IS ABOUT TO EXPIRE. WHAT SHOULD I DO?

Please contact your local retailer, who should be able to help. If the retailer is closed then please use the Abarth online booking facility to make your booking for a future time that’s more suitable. If this is not possible, please contact our Customer Services Centre on 00800 2227 8400 and register your concern with them.

I HAVE A MOPAR MVP SERVICE PLAN AND THE SERVICE IS DUE ON MY CAR. WHAT SHOULD DO?

Again we would suggest that you contact your local retailer, who should be able to help. If the retailer is closed then please use the Abarth online booking facility to make your booking for a future time that’s more suitable. If this is not possible, please contact our Customer Services Centre on 00800 2227 8400 and register your concern with them.
 

MY CAR IS AT A RETAILER WHICH IS NOW CLOSED. CAN I TAKE IT BACK?

Please contact Abarth Customer Service on 00800 2227 8400. They will be able to assist you further.

MY CAR IS ON FINANCE, WHAT HAPPENS IF I LOSE MY INCOME?

 We understand that for many of you, this may be a difficult time financially. Rest assured that if your income has been affected by the disruption from coronavirus we have a number of options to help you out, including payment deferrals. If you need support at this time, please contact:

- For FCA Automotive Services customers: service-centre@fcagroup.com

- For Leasys customers: please call our Collections Team on 03445 614 611 followed by option 1 /option 1 or email collections@fcagroup.com

WHAT ARE MY FINAL PAYMENT OPTIONS ON PCP?

Keep the vehicle

If you wish to keep the vehicle you can simply make the final payment. Just e-mail service-centre@fcagroup.com and we will let you know the ways to pay.

Refinance the final payment